Language Line Interpretation Service
Mendip Primary Care Trust subscribes to LanguageLine on behalf of its own services and GP practices in the Mendip area. LanguageLine offers telephone access to translators for a wide range of languages.
To access LanguageLine staff will need to quote the relevant departmental/practice code when calling:
| Hospitals and Departments | | GP Practices |
|---|
| Frome Victoria Hospital | L30675 | | Beckington Family Practice | L30691 |
| Shepton Mallet Hospital | L30676 | | Bruton Surgery | L30692 |
| West Mendip Hospital | L44899 | | Evercreech Surgery | L30694 |
| Physiotherapy | L30681 | | Frome Medical Practice | L30695 |
| Occupational Therapy | L30682 | | Glastonbury Health Centre | L30686 |
| Speech & Language Therapy | L30683 | | Glastonbury Surgery | L30687 |
| Podiatry | L30684 | | Grove House Surgery | L30688 |
| Continence Promotion | L30685 | | Mendip Country Practice | L30690 |
| Dietetics | L30679 | | Oakhill Surgery | L30696 |
| Community Nursing (East) | L30679 | | Park Road Medical Practice | L30697 |
| Community Nursing (West) | L30680 | | Vine Surgery | L30698 |
| Trust Headquarters | L30674 | | Wells City Practice | L30714 |
| | | Wells Health Centre | L30715 |
Guide to using Language Line
when your patient is with you
Telephone Language Line on 0845 310 9900
The operator will ask you for
- Your ID Code (above)
- Your organisation name (and department where appropriate)
- Your name (initial and surname)
- The language you require (gender preferences will be catered for where possible)
- The location of your customer
You will be put on hold
Approximately 90 seconds later the operator will connect you to an interpreter
Make a note of the interpreter's ID number
Brief the interpreter (e.g. explaining Who? Where? and What?)
Advise the interpreter what phone set up you have
e.g. single handset, speaker phone, two handsets
Ask them to introduce you and themselves
Follow this with your lead question e.g. How may I help you?
Proceed with the conversation
The interpreter will relay the information between you
End the call by saying
"I have all the information I need, is there anything else you would like to ask me?"
Remember:
You are in control of the conversation
The interpreter will translate the words you say
To help the interpreter, break up your questions/information into concise points
Use direct speech; where possible avoid jargon and technical terms
Do not be afraid to double-check or rephrase if you feel there has been a misunderstanding
Interpreters cannot give advice or opinions and are obliged to remain neutral
For further information:
- about using LanguageLine when your patient is on the telephone, see this document.
- about using LanguageLine in Mendip contact Rita Burian at Shepton Mallet Community Hospital on 01749 342931
- about LanguageLine's services see their website.
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